crix FAQ — Find your answers in one place

At crix, withdrawal requests are usually processed within 1 hour. After you submit a request, our team reviews it. If all details are correct, the money is sent promptly to your bKash, Nagad, Rocket, or Upay account. Bank transfers may take a little longer due to the bank's own processing time.

If your request is pending, first check that your account's KYC verification is complete and that wagering requirements have been met. If the issue persists, contact crix's 24/7 live chat support. Requests are normally settled within 1 hour; if it takes longer, the support team will look into it.

No. Under crix's rules, withdrawals can only be made to a bKash, Nagad, Rocket, or Upay account that is registered in your own name and linked to your crix profile. Sending money to a third-party account is not allowed — this is required to keep your account secure.

The minimum withdrawal amount at crix is ৳500. Requests below this amount are not accepted. This same minimum applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Make sure your balance exceeds this amount before requesting a withdrawal.

No — to withdraw bonus winnings, you must first meet the wagering requirements. For example, the welcome bonus offers a 100% bonus with 20x wagering. If you deposit ৳1,000 you receive ৳1,000 in bonus, and the bonus winnings become withdrawable after placing a total of ৳20,000 in bets. Read the full terms on the Terms and Conditions page.

First check that your internet connection is working. Then verify that your username and password are correct — make sure Caps Lock is off. If the problem continues, use the password recovery option on the crix Login page. After several failed attempts your account may be temporarily locked — contact support in that case.

Click the "Forgot password?" option on the crix login page. Verify via OTP sent to your registered mobile number or email, and you will be able to set a new password. If you no longer have access to that number or email, contact customer support directly — they will verify your identity and assist you.

A secure password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters such as @, #, and !. Using your name, date of birth, or simple words as a password is risky. Do not share your password with anyone, and change it regularly.

No — each person is allowed only one account on crix. Creating multiple profiles from the same device, mobile number, or payment account is prohibited and may result in bonus cancellation or account suspension. If you have a problem with your existing account, contact support rather than opening a new one.

Members must be at least 21 years old to participate in any casino or betting activity on crix. Complying with this requirement at the time of registration is mandatory. Age is confirmed during KYC verification, and accounts that do not meet the requirement will not be approved.

crix typically requests KYC verification before your first withdrawal or when large transactions occur on your account. It confirms that the account holder is genuinely the person who registered. This keeps your account secure and prevents unauthorised access. It is also important for ensuring responsible gaming.

crix accepts a National ID card (NID), a valid passport, or a birth registration certificate for identity verification. Clear photos of both the front and back of the document are required. A utility bill or bank statement may also be requested for address verification. If images are blurry or cropped, you will need to resubmit.

Yes — the name on your crix profile must match the name on your bKash, Nagad, Rocket, or bank account. A mismatch can cause your withdrawal to be held. It is best to enter the exact name used on your payment account when registering.

Yes. crix uses SSL encryption and stores all KYC documents securely. Personal information is used only for the verification process and is not shared with third parties. Read crix's privacy policy page for more details.

If verification is rejected, crix support will inform you of the reason. Common causes are blurry images, expired documents, or a name mismatch. Resubmit clear and correct documents. If problems persist, contact live chat — the support team will help you with the next steps.

In crix's live casino section, real dealers run games from a studio or casino via a direct video stream. Players place bets on screen and see results in real time. Games from well-known studios such as Evolution, Pragmatic Play Live, and Ezugi are available. A good internet connection ensures a smooth experience.

Betting limits vary across crix's live tables — there are low-limit tables for newer players and high-limit tables for experienced ones. You can see the specific betting range for each table before entering the game lobby, making it easy to choose a table that suits your budget.

Yes. crix's live casino can be played through both a mobile browser and the app. The app is available on both Android and iOS. Visit the crix app page for more details. The layout adjusts to your mobile screen size, so the playing experience is the same.

European Roulette has a wheel with slots numbered 0 to 36. Players can bet on a specific number, a group of numbers, red or black, or odd or even. When the dealer spins the ball, whichever slot it lands on is the winning number. Winning on a single number can pay up to 36 times your bet.

Yes. crix offers betting on BPL, IPL, T20 World Cup, ICC Champions Trophy, and Bangladesh Tigers international matches, among other tournaments. Markets are open both before and during matches. Check the cricket betting page for current markets and odds.

In in-play betting, odds change in real time while the match is ongoing. New odds are updated after each over or wicket, and players can make decisions at that moment. crix's in-play markets update quickly, giving you the opportunity to place bets based on how the match is developing. A good internet connection helps.

At crix, the most popular markets include Match Winner, Top Batsman, Top Bowler, Total Runs (Over/Under), Series Winner, and Man of the Match. In T20 format, markets for runs per over, sixes, and wickets are also available. With multi-bets you can combine results from multiple matches to increase the odds.

If a match is cancelled due to rain or any other reason, or is declared a no result, the staked amount for that bet is generally refunded. For multi-bets, the cancelled selection is removed and the remaining selections are settled. Read crix's Terms and Conditions page for the specific rules.

In a handicap market, the weaker team is given a virtual advantage to make betting on both sides attractive. For example, giving the stronger team a -10 run handicap means they must win by 11 or more runs for the bet to succeed. This market depends on the margin of victory rather than simply who wins.