crix Privacy Policy

This Privacy Policy ("Policy") applies to users of the crix platform and is a formal statement on how information collected through the crixapp.cam website and related services is managed. By using the platform, you are considered to have agreed to the terms of this Policy.

crix believes you should have control over your own information. We are transparent about what data is collected, why it is collected, and how you can change or delete it if you wish. This Policy must be read together with our Terms and Conditions, as both documents together form the complete framework for your account use.

We collect various types of information when you open an account on crix and as you use the services. This information falls into two main categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide during registration, verification, and transactions:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Details of deposit and withdrawal transactions (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Content of messages sent to support via live chat or email

1.2 Automatically Collected Information

When you use the crix website or app, certain information is automatically recorded by technical means:

• IP address and device identification information
• Browser type, operating system, and language settings
• Pages visited on the platform and activity logs
• Session information collected via cookies and similar tracking technologies
• Login time, location, and connection method

crix uses your information only for specific, lawful, and fair purposes. Each purpose is described by category below:

Purpose	Description
Account Management	Completing registration, verifying login, and maintaining account security.
Identity Verification	Reviewing national ID card or passport details to confirm age (21+) and identity.
Transaction Processing	Successfully completing deposits and withdrawals and maintaining the related records.
Customer Support	Providing the support team with the necessary information to resolve your issues.
Fraud Prevention	Detecting unusual activity and maintaining the security of the platform.
Service Improvement	Analysing usage patterns to improve the functionality and experience of the platform.
Communication	Sending important updates, security alerts, or promotional information if you have given your consent.

We never sell your information to third parties or use it for advertising purposes without your consent. As part of responsible gaming, we may at times review your playing patterns — details are available on our Responsible Gaming page.

crix shares your personal information with third parties only in strictly limited circumstances. Information may be shared in the following cases:

3.1 Service Support Organisations

Organisations that assist in operating our services — such as payment gateways, cloud hosting providers, cybersecurity firms, and analytics platforms — may receive the minimum necessary information. These organisations are bound by confidentiality agreements with us and may not use the information they receive for any other purpose.

3.2 Legal Obligations

If disclosure of information is required under applicable Bangladeshi law or valid directions from a regulatory authority, crix is obliged to comply. Such disclosures will always remain within the legal framework and limited to only the amount of information requested.

3.3 Fraud Prevention

In cases of financial fraud, money laundering, or serious breaches of account security, necessary information may be shared with the relevant authorities or industry information-sharing bodies.

The crix website and app use cookies and similar technologies to function properly. Cookies are small text files stored in your browser or on your device that help the platform recognise you on your next visit.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, manage security tokens, and provide basic functionality.
• Functional Cookies: Remember your preferences, language settings, and account customisations.
• Analytics Cookies: Collect anonymous traffic data to understand which parts of the platform are used most.

4.2 Cookie Controls

You can block or delete cookies from your browser settings at any time. However, disabling essential cookies may cause some login and payment-related services to not work correctly.

crix follows the highest industry standards to protect your information. The main components of our security framework are described below:

5.1 Technical Security

• All communication between your browser and our servers is secured through SSL/TLS encryption.
• Sensitive information stored in databases is kept in encrypted form.
• Access controls and two-factor authentication (OTP) are in place.
• Regular security audits and risk assessments are carried out.

5.2 Administrative Security

• Only authorised staff may access personal information, and only to the extent required for their specific role.
• All staff receive privacy training and are bound by confidentiality agreements.
• A defined process is in place to take prompt action if a security breach is detected.

crix does not retain your information for longer than necessary. We follow the principles below when determining retention periods:

Type of Information	Retention Period	Reason
Core account information	For as long as the account is active	To provide the service
Transaction records	5 years after account closure	Financial and audit requirements
Identity verification documents	5 years after account closure	Legal obligation
Session and log data	Up to 12 months	Security monitoring
Support conversations	Up to 2 years	Service quality improvement
Marketing preferences	Deleted after consent is withdrawn	Respecting user preference

Once the set period ends, information is permanently deleted or anonymised in a way that makes it no longer possible to identify you.

crix believes you have specific rights over your own information. These rights are described below and you may exercise them at any time:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request that incorrect or incomplete information be corrected.
• Right of Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may object to the processing of certain specific information.
• Right to Data Portability: You may request a copy of your account information.
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, contact our support team. We will verify your request and respond in a timely manner. To learn more about us, read our About Us page.

All crix services are for persons aged 21 and above only. We do not knowingly allow anyone under the age of 21 to open an account or use the services.

Age verification is mandatory at the time of registration. If any account holder is found to be under 21 years of age, that account will be immediately suspended and the collected information will not be retained beyond our legal obligations.

If parents believe their child is using crix, they are requested to notify our support team immediately.

crix may update this privacy policy as needed over time. Changes may be made due to technical updates, introduction of new services, or legal requirements.

If any significant changes are made, we will notify you via your registered mobile number or email and will clearly announce them on the website. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

The latest version of the policy will always be available on this page. Previous versions may be provided upon request.