Responsible Gaming — Protect yourself and your family
crix believes that entertainment is meaningful only when it is enjoyed in a controlled and mindful way. On this page you will find out how to set your own limits, recognise signs of a problem, and seek help when needed.
crix's commitment
We never want entertainment to become a source of harm.
crix is a platform that does not only offer gaming opportunities — it also looks after the wellbeing of every member. At the core of our policy is the belief that betting and casino games are adult entertainment only — not a source of income or a solution to financial problems. Therefore, to open an account and take part in any game on crix, you must be at least 21 years old.
Our Terms and Conditions set out in detail how we prevent underage access and maintain a safe environment for members. Age is confirmed during every account verification, and crix reserves the right to investigate any suspicious case.
We understand that recreational gaming can sometimes become a habit and affect personal, family and financial life. crix wants to be by your side at that moment and help you take the right steps. Using the tools available on our platform, you can keep control over your own gaming.
- Only those aged 21 or above may register on crix
- Betting should never be seen as a way to solve financial problems
- Only play with money you can afford to lose
- Take regular breaks and give attention to other activities
- Do not chase losses by placing more bets continuously
- Prioritise spending time with family and friends
- Avoid alcohol or substance use while playing
- Your information is protected in accordance with our Privacy Policy
Tools for setting your own limits
At crix, control is in your hands — these tools can be used at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately; to increase it, you must wait 24 hours.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the platform will automatically send a break reminder.
Temporary Break (Cooling-Off)
Temporarily close your account for anywhere between 1 day and 6 weeks. During this time, logging in or placing bets will be completely disabled.
Self-Exclusion
Apply to close your account for 6 months to 5 years, or permanently. This is the strongest measure available — it cannot be reversed once activated.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once you reach the limit, betting will be disabled for the remainder of that period.
Contact Support
To set or change any limit, contact crix's 24/7 live chat support directly. Your request will be handled confidentially.
Apply for self-exclusion
Fill in the form below or contact 24/7 live chat directly. Your request will take effect after verification.
After receiving your request, the crix team will send a confirmation by email.
Recognise the warning signs
If any of the following apply to you or someone you know, it is important to take notice.
Behavioural signs
- Repeatedly increasing bets to try to recover losses
- Wanting to cut down on playing time but being unable to
- Hiding betting activity from family or friends
- Skipping work, studies or family responsibilities to play
- Feeling restless or irritable when unable to play
Financial and emotional signs
- Spending household or emergency funds on betting
- Borrowing money or taking loans to fund betting
- Continuing to play non-stop after a win in order to win more
- Thinking about gaming constantly, having trouble sleeping or concentrating
- Relying on betting to cope with stress or loneliness
If you notice these signs in yourself, do not feel embarrassed — take active steps. Problem gambling is a common mental health issue, and with the right support it is possible to overcome it. Our FAQ page has answers to more questions about responsible gaming.
Where to get help
Rather than facing it alone, speak with people close to you and with specialists.
crix Live Chat
You can ask for help in Bangla or English directly through crix's 24/7 live chat. Setting limits, cooling-off or self-exclusion — all requests can be made here.
Email Support
Alongside live chat, you can also contact the crix support team by email. Provide full details in your message — every request is handled confidentially.
Family and Friends
Talk openly with a trusted family member or friend. Support from people close to you can give you much more strength to get through a difficult time.
Professional Advice
Seeking help from a mental health specialist or counsellor is entirely normal. Both government and private mental health services are available in Bangladesh.
crix fully respects the privacy of its members. Requests for help are not shared with any third party. Our support team is trained to handle every situation with care and sensitivity. For more information about crix, visit our About Us page.
Frequently asked questions
Frequently asked questions from members about responsible gaming.